Privacy Policy

1. Introduction

Kondos ("we", "us", "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website (kondos.com.au) or engaging with our services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, postal address, and company name when you make an enquiry, request a quote, or contact us.
• Business Information: Company details, ABN, industry type, and product requirements when you engage with us as a business customer or supplier.
• Farmer/Supplier Information: Details related to maize supply including farm location, grain type, quantities, and payment details when you sell maize to us.
• Website Usage Data: IP address, browser type, operating system, pages visited, referring URLs, and other website analytics data collected through cookies and similar technologies.
• Communication Records: Records of correspondence including emails, phone calls, and form submissions.

3. How We Collect Information

We collect personal information through:

• Contact forms and quote request forms on our website
• Email and telephone communications
• In-person interactions at our Darlington Point and Hay facilities
• Business transactions and supply agreements
• Cookies and website analytics tools (such as Google Analytics)
• Third-party referrals and publicly available sources

4. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries, quote requests, and communications
• To process and fulfil orders for corn products
• To manage maize purchasing and supplier relationships
• To provide customer service and support
• To send relevant product information, updates, and marketing communications (with your consent)
• To improve our website, products, and services
• To comply with legal obligations, including food safety traceability requirements
• To protect our legitimate business interests

5. Disclosure of Information

We may disclose your personal information to:

• Service Providers: Third-party service providers who assist us with website hosting, IT support, payment processing, logistics, and marketing, under strict confidentiality agreements.
• Regulatory Authorities: Government agencies and regulatory bodies where required by law, including food safety authorities.
• Professional Advisers: Accountants, lawyers, and auditors who provide professional services to our business.
• Business Partners: Logistics and freight companies for the purpose of delivering products to you.

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We do not transfer personal information overseas unless required and will ensure appropriate safeguards are in place.

6. Cookies and Website Analytics

Our website uses cookies and similar tracking technologies to:

• Ensure the website functions correctly
• Understand how visitors use our website
• Improve website performance and user experience
• Provide relevant content and information

You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain parts of our website. We may use Google Analytics or similar services to collect anonymised usage data.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our security measures include secure website hosting, access controls, encryption where appropriate, and regular security reviews. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security of your information.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Business records, including supplier and customer transaction data, may be retained for the period required under Australian tax and food safety legislation. When personal information is no longer needed, we will take reasonable steps to destroy or de-identify it.

9. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate, incomplete, or outdated personal information.
• Opt-out: Opt out of receiving marketing communications at any time by contacting us or using the unsubscribe link in our emails.
• Complain: Lodge a complaint if you believe we have breached the Australian Privacy Principles.

To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party websites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or want to make a privacy complaint, please contact us:

If you are not satisfied with our response to your privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.